Shipping policy

SHIPPING COSTS

Shipping costs: Peninsular Spain €8, Portugal: €10, Europe (European Union) €22, Europe (No European Union) €28 and rest of the world €32.

If you live in the Canary Islands, Ceuta, Melilla or the Azores Islands, contact us at romerabrass@icloud.com to place your order and find out the shipping cost.

Shipments are made through DHL.

DELIVERY TIMES

Romera Brass does not guarantee its customers the availability or delivery time of the products offered on its website, except for those products in which a certain guarantee is expressly cited. The catalog shown is indicative since the items are manufactured to order and according to the customer's specifications. This situation prevents Romera Brass from being able to accurately inform its customers about the availability of products as well as guaranteeing a specific delivery time which, in any case, will depend on the time of manufacture and other production circumstances.

Notwithstanding the foregoing, Romera Brass establishes an approximate term of 10 days (plus transport days) for the effective delivery of the product, counting from the moment in which the client made the payment of the order. The delivery time of the merchandise could vary depending on the location where it is to be made available to the customer and the availability of the products, as previously mentioned.

It should be noted that all references will be sent at once. Thus, Romera Brass reserves the decision that all the material be delivered together, or in several shipments.

In the event of a delay in delivery of more than 30 days over the approximate period of receipt of the product set when placing the order, and as long as this delay is attributable to Romera Brass, the customer, prior written claim (e-mail), may unilaterally withdraw from the order, reimbursing the amounts paid (except those related to transport), in accordance with articles 103 and following of the Royal Legislative Decree, 1/2007.

In accordance with the provisions of art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, the client will have the right to revoke the requested order, prior written communication to romerabrass@icloud.com

ACCEPTED PAYMENT METHODS

We accept the following payment methods:

  • Card: Visa and Mastercard
  • Paypal
  • Call Pay
  • Google Pay
  • Amazon Pay

SAFE BUY

On the Romera Brass website, your purchases are 100% secure.

At no time does Romera Brass have access to your bank details and your card details. These data are managed directly by banking entities through gateways, guaranteeing their proper and totally confidential management.

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer). All the information that is transmitted travels encrypted through the network.